Factor Now – Privacy Policy
Last updated: 08/04/2026
This Privacy Policy explains how Factor Now Ltd ("we", "us", "our") collects, uses and protects personal data when you use our website and platform.
1. Who We Are
Factor Now is operated by Factor Now Ltd.
Factornow.co.uk is a trading name of Factor Now Ltd.
- Registered Office: 14 Housman Close, Newport Pagnell, England, MK16 8TB
- Company Number: 16960115
We are the data controller for the purposes of UK data protection law.
2. What Data We Collect
We may collect and process the following:
Identity Data
- Name
- Job title / role
- Date of birth (e.g. directors, where applicable)
Contact Data
- Email address
- Phone number
- Business address
Business & Financial Data
- Company information
- Turnover and financial metrics
- Funding requirements
- Existing finance arrangements
Debtor & Ledger Data (ADR Uploads)
- Customer names (including sole traders)
- Invoice data
- Payment history
- Outstanding balances
Technical & Usage Data
- IP address
- Device and browser type
- Platform usage activity
Third-Party Data
We may obtain or verify data from:
- Companies House
- Credit reference agencies (e.g. CreditSafe)
- Accounting software integrations
- Open banking or financial data providers
3. How We Use Your Data
We use your data to:
- Operate and provide the Platform
- Analyse financial and debtor data
- Generate indicative funding outputs
- Match businesses with lenders
- Facilitate introductions to lenders
- Communicate with you
- Improve platform performance
- Prevent fraud and maintain security
4. Lawful Basis for Processing
We process personal data under:
Contractual Necessity
To provide services you request.
Legitimate Interests
To operate, improve and secure the Platform, including:
- Matching businesses with lenders
- Fraud prevention
- Platform optimisation
Legal Obligations
Where required by law.
5. Sharing Your Data
We may share your data with:
Lenders
To assess funding opportunities.
Service Providers
Including providers of:
- Hosting and infrastructure
- Data storage and databases
- Analytics and monitoring
- Identity verification
- Communication tools
Data Providers
Including:
- Credit reference agencies
- Public registries
We only share data where necessary and with appropriate safeguards.
6. Data Storage and Infrastructure
Your data is stored on secure cloud-based systems operated by us or our service providers.
These systems may be located in the UK or other jurisdictions. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
7. International Transfers
Where personal data is transferred outside the UK, we rely on:
- UK adequacy regulations
- Standard contractual clauses or equivalent safeguards
8. Data Retention
We retain data only as long as necessary:
- While your account is active
- To provide services
- To comply with legal obligations
We may retain limited data after account closure where required.
9. Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Request data portability
You can also complain to the Information Commissioner's Office (ICO).
10. Automated Processing
We use automated systems to:
- Analyse financial data
- Generate indicative outputs
- Match users with lenders
These:
- Do not produce legally binding decisions
- Are used for indicative purposes only
Final decisions are made by lenders.
11. Cookies
We use cookies and similar technologies to operate and improve the Platform.
- Strictly necessary cookies are used to enable core functionality
- Analytics or similar cookies are only used where you have given consent
You can manage your cookie preferences at any time.
Full details are set out in our Cookie Policy.
12. Security
We use appropriate technical and organisational measures including:
- Secure infrastructure
- Access controls
- Encryption where appropriate
- Monitoring systems
13. Third-Party Links
We are not responsible for third-party websites or services linked from the Platform.
14. Changes to this Policy
We may update this Privacy Policy from time to time.